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Pharmacy Benefits

The university has partnered with Rightway to manage your pharmacy benefits, ensuring you get the highest-quality prescription medications without overpaying. With Rightway, you have unlimited access to a trusted advocate who can answer your pharmacy questions and take care of actions for you. Your health guide can see your benefits information and will help you get the most value from your pharmacy benefits. When filling prescriptions, you should use your BCBS medical ID card, which also contains your Rightway pharmacy information. Rightway will also be the service you use for help with prior authorizations on your medications, access to specialty medications, mail delivery for your prescriptions, or to discuss possible side effects of a treatment. If you want to understand your medications better, a Rightway pharmacist will take the time to do a full review with you.

With Rightway, you can have your medicine delivered to your home. Rightway works with Mark Cuban Cost Plus Drugs and Walgreens Mail Service to make this simple and convenient. Chat with Rightway's pharmacy team in the Rightway app for personalized assistance.

How to Get Started:

  1. Set Up Your Mail-Order Account: Log in to your Rightway account to sign up with Walgreens or Cost Plus Drugs and transfer your prescription.
  2. Choose a Service: Pick the partner that works best for your needs. The availability of specific medications and copay amounts may vary.
  3. Get Your Delivery: Your prescription will arrive at your home or preferred address. You can even sign up for automatic refills to keep things simple.

If you have a chronic or complex health condition, your doctor may recommend a specialty medication. Injections, infusions, and other drugs that require special handling, storage, or delivery are often expensive and only available from specific pharmacies.

Here's How Rightway Can Help:

  • Coordinate with providers and pharmacies on your behalf.
  • Contact your doctor to start the prior authorization process.
  • Help you schedule home delivery of your specialty medication.
  • Answer questions about medication administration and side effects.
  • Switch you to cost-effective generics or biosimilars when appropriate.
  • Provide information on copay assistance programs.

Get Started Today.

CALL: 888-665-1678
EMAIL: specialty@rightwayhealthcare.com
CHAT: Download our app and chat with a pharmacist.

Frequently Asked Questions (FAQs)

Where's my Rightway ID Card?

You will not receive a separate pharmacy ID card from Rightway. Although your pharmacy benefits are managed by Rightway, all necessary pharmacy information is included on your Blue Cross Blue Shield (BCBS) medical ID card. When filling a prescription, simply present your BCBS medical ID card at the pharmacy.

Does Rightway have an app?

They do! Download the Rightway app on the App Store, Google Play, or scan the QR code with your smartphone.

How to register for the Rightway app:

  1. Download the App: Download the Rightway app on the App Store or on Google Play.
  2.  Activate your Account: Click “Send Activation Link” to initiate access to the Rightway app.
  3.  Enter Your Details: Enter your details and tap ”Continue” to enter your preferred email address.
  4.  Confirm Your Email: You will receive an email from Rightway with a link to confirm your account.
  5.  Access Your Account: Open the email you receive from Rightway. Tap the link to confirm your account and complete registration.

How to use the Rightway app:

  1.  Connect with the Pharmacy Team: Tap the “Send A Message” button or the phone icon to connect with a member of the pharmacy team.
  2.  View Your Coverage: View a breakdown of your pharmacy benefits. 
  3.  Review Your Latest Updates: The activity screen displays your latest updates and highlights the items that may need your attention.
  4.  View Prescriptions and Find a Pharmacy: Find active and pending prescriptions, your medication history, and recommendations for the best pharmacy with the lowest price.

How do I find out if my medication is still covered and at what cost?

If coverage for your current medication is changing, you’ll receive a letter with details on alternative options covered under the plan. If
appropriate, our pharmacy team can help you switch to a more cost-effective medication. Download the Rightway app to view a list of covered medications.

Am I required to fill my prescriptions at Walgreens?

No, you are not required to fill your prescriptions at Walgreens. Walgreens is Rightway's preferred specialty and mail-order pharmacy, however, you can fill your prescriptions at any of Rightway's in-network pharmacies. To find in-network pharmacies with Rightway, create an account/login to the Rightway app or contact Rightway customer service at 833-419-5173 or email them at rwrx@rightwayhealthcare.com.

What if I currently have mail-order medications with Express Scripts?

If you currently receive mail-order prescriptions through Express Scripts, your valid prescription(s) will automatically be transferred to Walgreen's mail-order pharmacy effective 1/1/2026. Financial information used to pay for these prescription drugs will not transfer over and will require you to resubmit your financial information. New prescriptions are required for mail-order refills of controlled substances, including opioids.